TERMS AND CONDITIONS

  1. TERMS AND CONDITIONS

“ACQUA DELL’ELBA LOVERS”

Promotional initiative not subject to the rules on prize events
(Presidential Decree 430/2001 Art. 6 paragraph c / bis)

This section establishes the terms and conditions that apply to the Acqua dell'Elba LOVERS loyalty program.
By participating in Acqua dell'Elba LOVERS, the user accepts and undertakes to comply with the terms and conditions listed below.

ACQUA DELL'ELBA S.R.L. with registered office in Via Aldo Moro, 69 - 57033, Marciana Marina (LI), Italy, creator and promoter of the activities available on the ACQUADELLELBA.COM website and of the Acqua dell'Elba LOVERS service, reserves the right to use the personal data provided voluntarily by the user, in compliance with current regulations (Article 13 et seq. Legislative Decree 196/2003).

The aforementioned terms and conditions supplement the legal terms and the cookie policy published on the ACQUADELLELBA.COM website.

RECIPIENTS
Users who already have an account on ACQUADELLELBA.COM and who are part of the following countries: Albania, Austria, Belarus, Belgium, Croatia, Czech Republic, Estonia, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Netherlands, Poland, Portugal, Russian Federation, San Marino, Slovakia, Slovenia, Spain, Switzerland, Ukraine, United Kingdom; will be able to benefit from Acqua dell'Elba LOVERS and enroll in the program. New users can choose to participate in the program already from the registration phase of their account on ACQUADELLELBA.COM.

The account created on ACQUADELLELBA.COM is personal and non-transferable.
To access and use Acqua dell'Elba LOVERS you need to log in to the ACQUADELLELBA.COM website.
Membership of Acqua dell'Elba LOVERS can be canceled at any time by clicking here. Once the service is canceled, the customer will no longer be able to use the benefits deriving from the amount of points accumulated or redeem them in any way.

Acqua dell'Elba LOVERS is a benefit provided to ACQUADELLELBA.COM users and as such can be suspended, revoked or canceled at any time by ACQUA DELL'ELBA S.R.L. for any reason or no reason. In the event of termination of the service by the user, all program benefits, including accrued points and other benefits, will be automatically and immediately lost. In case of cancellation of the participation by the user, or the termination of Acqua dell'Elba LOVERS by the company, ACQUA DELL'ELBA S.R.L. assumes no responsibility for the loss of program benefits.

If the user has previously chosen not to receive communications from ACQUADELLELBA.COM, he will not receive communications relating to Acqua dell'Elba LOVERS. You can register or reactivate the receipt of e-mail communications by logging in to ACQUADELLELBA.COM and selecting the Subscribe to our newsletter option.
You can choose not to receive communications relating to Acqua dell'Elba LOVERS and continue to participate in the program.
For any information you can read the FAQ or contact us.

HOW TO GET VESSELS (POINTS)
Each programme participant can earn Vessels (points) through the following activities:

1) Transactions  
For every 1 € / EUR (euro) spent on online purchases on ACQUADELLELBA.COM and in our flagship stores, you get 1 sailing ship (point).
No vessels (points) are received for purchases of less than € 1. The vessels are rounded upwards: for example, for € 1.20 you receive € 2 vessels (points)
Sailboats (points) can only be used with your personal account and cannot be transferred to other accounts.
Some items may be excluded from the program at the discretion of the company.

 

2) By participating and completing the objectives of a Challenge

  • Tutte gli obiettivi completati che Acqua dell’Elba proporrà nel tempo e che saranno denominati Challenge
    All the completed objectives that Acqua dell’Elba will propose over time and which will be called Challenge To acquire vessels, the user must complete the required objectives and comply with the terms and conditions of service that are communicated together with the ongoing initiative.

Example of possible challenges active or proposed over time:

  • Complete profile (active)
    To obtain the vessels, complete the following fields of the profile: date of birth and country (+5 vessels).
  • Log in to the account (active)
    To obtain the vessels, log in on the acquadellelba.com website (+2 vessels). You can only receive vessels once a month.
  • Refer a friend (coming soon)
    To obtain the vessels from a referral, a friend must register for the Acqua dell’Elba LOVERS program through the user's personal link (+5 vessels per registration).
  • Page sharing of the ACQUADELLELBA.COM site (active) (attivo)

  • Number of transactions (active)
    To obtain the vessels, four transactions must be made in a year with the proviso that no more than one transaction is made in a week.
  • Instagram contest (coming soon)
    To obtain the vessels, you must share a contextual photo and upload it to your Instagram profile by tagging the @acquadellelba account and entering a hashtag specific to the current campaign in the text area.
  • Complete survey (coming soon)
    To obtain the vessels, an online survey must be completed which will be sent by email to the email address associated with the user profile.

VALIDITY OF VESSELS (POINTS)
The sum of the vessels collected defines the level reached. The vessels will have a duration of 12 months from the day they were acquired.

LEVELS
By accumulating vessels it is possible to access higher levels of the program. Each level allows you to obtain different benefits and gifts (in merchandise discount) as a result of purchases. Membership level is earned as soon as a user has reached the required sailing ship threshold. The gifts (on merchandise discount) are subject to change. These gifts are subject to additional terms and conditions, which may be communicated later by Acqua dell’Elba. Some gifts (on merchandise discounts), such as on the user's birthday, are communicated exclusively by e-mail, therefore, the user must have consented to receive communications via e-mail from ACQUADELLELBA.COM.

Duration of membership level: 
The maximum level reached is valid until the date of the second anniversary of enrollment in the program. Ex. If I register on August 23, 2021, the level I reach will be revised based on the active points on August 23, 2023 (the second anniversary).
From the second day of the second anniversary, retraining is required based on the active points acquired.

 

LEVELS

Silver

Gold

Platinum

Vessels

1 – 199

200-499

500+

 

RETURNS
Ships earned from a canceled order are eliminated from the customer's total. The vessels earned from a returned order are eliminated from the customer's total. If an order is returned only in part, only the part of the vessels relating to the returned product is canceled.

TAKE ADVANTAGE OF THE PRIVILEGES
Once the user has accumulated vessels, depending on the amount of vessels accumulated and the level reached, it is possible to take advantage of the privileges offered. The vessels are not transferable. The chosen gifts cannot be canceled or replaced with other products.

THE PRIVILEGES: 

- Free Shipping Costs
For all those who are in the Silver level, free shipping costs in Italy for all orders over € 45 - abroad for orders over € 90.
For all those who are in the Gold level, free shipping costs in Italy for all orders over € 25 - abroad for orders over € 60.
Free shipping in Italy and abroad for any order value for all those who are in the Platinum level.

Birthday gift 
From 10 days before to 3 days after your birthday, by making a purchase on our website acquadellelba.com or in one of our single-brand stores, you can choose your gift (merchandise discount).

For all orders worth € 60 to € 89, you can choose between:
- Ambient Deo Spray 100 ml (all fragrances)
- Body cream 200 ml (all fragrances)

For all orders worth € 90 to € 129, you can choose between:
- Ambient diffuser 200 ml (all fragrances)
- Body cream 200 ml + Foam bath 200 ml (all fragrances)

For all orders worth € 130 or more, you can choose between:
- 500 ml home diffuser (all fragrances)
- Hyaluronic acid body cream 200 ml + 200 ml foam bath (all fragrances)

New Status Award
Every time you reach a higher status, we give you a gift:
> when you switch from Silver to Gold, you will receive a 15 ml Eau de Parfum of your choice, reserved only for members of the program, not sold individually.
>when you switch from Gold to Platinum, you will receive a 100 ml air freshener of your choice, reserved only for members of the program, not sold individually.  

Award 1019
When you reach 1019 points, the height of Monte Capanne, the highest peak on the Island of Elba, we will celebrate by giving you a beautiful beach towel personalized with your initials or your name.

GENERAL INFORMATIONS
ACQUA DELL'ELBA S.R.L. is the promoter of the Acqua dell'Elba LOVERS loyalty program. The program and related benefits are considered void where prohibited by law. Taxation may be envisaged in the cases provided for by law. ACQUA DELL'ELBA S.R.L. assumes no responsibility for users who violate the laws or regulations established by their state or country by participating in the program. User participation is subject to the present and future rules of the loyalty program. Participation is valid only on www.ACQUADELLELBA.COM and points can only be obtained and used on www.ACQUADELLELBA.COM 

It is not necessary to make a purchase to register with Acqua dell'Elba LOVERS. To start obtaining and accumulating Velieri (points), the user must be registered on ACQUADELLELBA.COM with a valid username and password.

By registering with Acqua dell'Elba LOVERS, the user accepts and undertakes to comply with the terms and conditions of use of the program and gives his consent so that ACQUA DELL'ELBA S.R.L. may collect and use the personal data provided voluntarily by the user and the data collected by the activities carried out by him in the context of Acqua dell'Elba LOVERS. For more information, you can consult our Privacy Policy.

The data controller of the data collected through the website is ACQUA DELL'ELBA S.R.L. All data collected will be processed at the headquarters of the data controller, subject to the exceptions specified in the Privacy Policy. The owner processes the personal data of users by adopting appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of personal data. Personal data, provided voluntarily by the user, are not collected to be associated with identified data subjects, but by their very nature they could, through processing and association with data held by third parties, allow users to be identified.

In addition to the owner, in some cases, categories of employees involved in the organization of the site or external parties may have access to personal data. The commercial use (for example the purchase of products for sale) of Acqua dell'Elba LOVERS is strictly prohibited and will be considered abuse. ACQUA DELL'ELBA S.R.L. reserves the right, at its sole discretion, to determine whether a purchase was made for commercial use.

RIGHT OF ADMISSION AND MEMBERSHIP TO THE SERVICE
Acqua dell'Elba LOVERS can be used by users who have reached the age of 18 on the date of their first registration on ACQUADELLELBA.COM. ACQUA DELL'ELBA S.R.L. reserves the right to modify, revoke or cancel participation in Acqua dell'Elba LOVERS, without prior notice, for anyone who, at the company's discretion, violates the terms and conditions of use of the program. It also reserves the right to revoke the Vessels (points), at its discretion, for any type of abuse committed by users

LIMITATION OF LIABILITY
By joining Acqua dell'Elba LOVERS, the user exempts ACQUA DELL'ELBA S.R.L. and the companies related to it or employees, from any liability for any damage, loss or injury of any kind arising from or related to the use of the loyalty program, or from the use of the points assigned. ACQUA DELL'ELBA S.R.L. assumes no responsibility for any problems due to the malfunction of connection devices, the network, hardware or software, the Internet, the provider or data traffic congestion and unauthorized human interventions. Users must accept the terms and conditions of this notice, and are required to periodically visit these pages to be always informed of updates, changes and corrections to these terms and conditions of use.

ACQUA DELL'ELBA S.R.L. reserves the right to modify the terms and conditions contained in this legal notice, if necessary, without notice.

PROGRAM CHANGES
ACQUA DELL'ELBA S.R.L. reserves the right to modify the terms and conditions of Acqua dell'Elba LOVERS and to cancel or withdraw the program at any time, without notice and without further obligations towards users, including changes to the regulation regarding the obtaining of vessels (points), their value and their duration.

Communications of such changes or the cancellation of users from the service will be sent by e-mail or published on ACQUADELLELBA.COM, and will have immediate effect unless otherwise indicated.