RETURNS

  1. RETURNS

• What is your returns policy?
For online purchases, Acqua dell’Elba will reimburse the full price of the products, excluding mailing expenses. Such products must be unused, pristine, with their institutional packaging and labelling intact within the box, as well as accompanied by their original payent invoice.

• How many days do I have to return one of your products?
Products must be returned within a maximum time limit of 14 (fourteen) days starting from the date of receipt. Acqua dell’Elba reserves the right to refuse acceptance of returned products judged to be incompliant with the requisites listed above. Mailing expenses for returns will be a responsibility of the customer.

• Who should I contact to return my product?
Please write an email at customercare@acquadellelba.it.

• May I return a product I purchased online in an Acqua dell’Elba flagship store?
At the moment, this service is not available.