1. Returns

What is your return policy?
Acqua dell’Elba will issue your refund but not the delivery charges.
Make sure the merchandise you return is in its original condition tags, invoice and packaging included.
You can request to return the items within 14 days of the delivery date.
If your return does not meet the conditions listed, Acqua dell’Elba reserves the right to does not accept the merchandise.

How to return a product
You can return a product sending an email to Fees of returns must be paid by the client

How to return a product purchased on line in a single-brand shop
This option is not available at this moment.

How to change an item
If you wish to change an item you purchased you can sent an email to

If you have additional questions please fill in the online form or contact our customer care calling:
 +39 0565 99513