• How long is your delivery time?
We will prepare your package within 24/48 from receiving your order.
• How long are courier delivery times in Italy?
Usually, the courier delivers within two working days from the date of shipment.
• How long are courier delivery times abroad?
Abroad, usually the couorier delivers within 4-5 days.
• How long are courier delivery times during the Christmas season?
Should you wish t receive your order before Christmas, we recommend purchasing in advance. The usual two days of courier delivery time may suffer delays.
• Is my presence required when the courier performs delivery?
It is required for someone to be available at the place of delivery, otherwise the courier will attempt a total of 3 delivery attempts in 3 consecutive days, after which the package will be returned to the sender.
• How may I track my order?
You may track your order by means of the email sent to you by the courier taking charge of delivery.
• May I redirect my order to a different address than the one I selected during the registration phase?
Yes, you may select a different address during the checkout phase, in order to have the Acqua dell’Elba package delivered to another address.
• How much are mailing expenses?
In Italy, delivery is free beyond the purchase value of €55 below this amount mailing expenses amount to the sum of €6. Throughout Europe, mailing expenses are €9, with the exception of: United Kingdom Czech Republic, Denmark, Hungary, Poland, Slovakia, Switzerland, where they are €15.
• Is there any advantage to be claimed, by being an existing Acqua dell’Elba customer?
Yes, according to your level you may claim the following advantages:
Silver: your mailing expenses are free above a purchase price of €40 for Italy and above €90 for abroad.
Gold: free above €25 of purchase price in Italy and above €60 for abroad.
Platinum: always free.
For any other question, please write to Customer Care or contact us at: +39 0565 99513, from 9.00 to 13.00 and from 14.30 to 18.00.