When will I get my order?
Shipment is guaranteed in 24 hours for orders placed by 6:30 p.m in working days. 
Working days are Monday to Friday. However, during the Christmas period there may be delays due to the extraordinary influx of orders.
If the courier does not find someone at the address you indicated, it will try three times to deliver your goods, then the order will be send back to our warehouse.

Tracking my order
Acqua dell’Elba will send you an email containing the order state and a link. Clicking on it, you can track your shipment.

Is a signature necessary when the courier delivers my goods?
Yes! In order to protect your shipment, the courier will ask a signature of the Customer or of an authorized person.

• Can I ship my goods to an address which is different from the one entered at the login?
Yes you can enter a different address in order to deliver your goods to another person/address.

Delivery charges
Italy delivery € 6,00, Europe € 9,00 (please click here to discover the charges for other nations)

If you have additional questions please fill in the online form or contact our customer care calling:
 +39 0565 99513.